Privacy Policy

Effective Date: 10/08/2026

PRIVACY STATEMENT

At Without Limits Health Pty Ltd ("we", "us", "our"), we understand that trust is the foundation of quality healthcare. Protecting your personal and health information is an important part of that trust. We are committed to handling your information with care, respect and confidentiality in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, use our services or otherwise interact with our practice.

This policy applies to our website: www.withoutlimitshealth.com.au, together with all products and services provided by Without Limits Health Pty Ltd.

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website.

Please note that our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

WHAT PERSONAL INFORMATION WE COLLECT

To provide you with safe, effective and personalised healthcare, we may collect information including:

  • Your name, address, phone number and email address

  • Date of birth and gender

  • Emergency contact details

  • Medical and health information, including medical history, medications, lifestyle information and relevant family medical history

  • Medicare details

  • Private health insurance information

  • Payment and billing information

  • Any other information reasonably required to provide our services or respond to your enquiries

Health information is considered sensitive information under Australian privacy law. We only collect this information where it is reasonably necessary to provide healthcare services and with your consent or as otherwise permitted by law.

HOW WE COLLECT YOUR PERSONAL INFORMATIONWe may collect your information when you:

  • Complete patient registration or intake forms

  • Book an appointment

  • Attend consultations or receive treatment

  • Contact us by phone, email or through our website

  • Submit an enquiry or feedback

  • Subscribe to newsletters or other communications

  • Interact with us through social media platforms

  • Enter information through our online booking or website forms

Where reasonable and practical, we will collect your personal information directly from you.

HOW WE USE YOUR INFORMATION

We collect and use your information to:

  • Provide healthcare services and ongoing treatment

  • Maintain accurate clinical records

  • Communicate with you regarding appointments and your care

  • Coordinate your treatment with other healthcare providers where appropriate

  • Process payments and comply with Medicare and private health insurance requirements

  • Manage and improve our practice and patient services

  • Meet our legal and professional obligations

  • Send newsletters, health information or promotional material where you have consented to receive these communications

You may unsubscribe from marketing communications at any time.

DISCLOSURE OF PERSONAL INFORMATION

We will only disclose your personal information where necessary for the purposes described above or where required or authorised by law.

This may include disclosure to:

  • Other healthcare professionals involved in your care

  • Referring doctors or specialists

  • Medicare and private health insurers

  • Our practice management software providers and other trusted service providers

  • Accountants, legal advisers or debt recovery agencies where necessary

  • Government agencies or regulatory authorities where required by law

We do not sell your personal information.

OVERSEAS DISCLOSURE

Some of our trusted service providers may use secure cloud-based systems that store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

STORAGE AND SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored electronically and, where necessary, in paper records. We use a range of security measures including:

  • Secure practice management software

  • Password-protected systems

  • Restricted staff access

  • Secure data backups

  • Staff training regarding confidentiality

  • Secure destruction or permanent de-identification of records when no longer required

We do not retain your full credit card details, including the card verification value (CVV), except where necessary to complete your transaction through secure payment providers.

While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

DATA BREACHES

If we become aware of an eligible data breach involving your personal information, we will respond in accordance with the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Information collected may include:

  • Browser type

  • Operating system

  • IP address

  • Pages viewed

  • Time and date of your visit

  • Referring websites

  • General website usage statistics

Where possible, this information is aggregated or de-identified and used to improve the performance and functionality of our website.

Some advertising or analytics providers may use cookies to display relevant advertisements based on your browsing activity.

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

RETENTION OF RECORDS

We retain your health records for the period required under applicable Australian legislation and professional obligations. Once records are no longer required, they are securely destroyed or permanently de-identified.

ACCESSING OR CORRECTING YOUR INFORMATION

You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete or out of date.

Requests can be made by contacting:

Email:info@withoutlimitshealth.com.au

Before providing access, we may ask you to provide suitable proof of identity to protect your privacy.

Access is generally provided free of charge. However, where permitted by law, we may charge a reasonable administrative fee for complex or extensive requests.

THIRD-PARTY SERVICE PROVIDERS

We engage trusted third-party providers to assist with services including appointment scheduling, website hosting, payment processing, communications and practice management.

These providers are only permitted to use your information for the services they perform on our behalf and must comply with appropriate confidentiality and privacy obligations.

COMPLAINTS AND ENQUIRIES

If you have any questions about this Privacy Policy or believe your privacy has been compromised, please contact us:

Without Limits Health Pty Ltd
Email: info@withoutlimitshealth.com.au

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which is responsible for administering Australia's privacy laws.

Further information is available from the OAIC.

CONTACT US

If you have any questions regarding this Privacy Policy or the way we manage your personal information, please contact us at:

Without Limits Health Pty Ltd
Email: info@withoutlimitshealth.com.au
Website: www.withoutlimitshealth.com.au